Privacy Policy

Last updated: July 1st, 2025

At Star Valley Medical Supply, your privacy matters. Whether you’re visiting our website, calling our office, or stopping by in person, we want you to feel confident that your personal information is safe, respected, and only used to serve you better.

This Privacy Policy explains what information we collect, how we use it, and your rights when it comes to your data.

1. What Information We Collect

We may collect the following types of information when you interact with us:

  • Personal information (like your name, phone number, email, or address) when you submit a form or contact us.

  • Insurance and billing details if you are working with us on a covered medical supply.

  • Medical information related to prescriptions, referrals, or the products you need (shared only with your consent).

  • Website data such as your IP address, browser type, and how you interact with our site (used for general analytics and improvements).

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries

  • Process orders, rentals, or resupply needs

  • Submit insurance claims on your behalf (with consent)

  • Improve our customer service

  • Notify you about product updates or resupply reminders

  • Stay in compliance with applicable healthcare and billing regulations

We do not sell, rent, or trade your personal information to any third party—ever.

3. How We Protect Your Information

We take the protection of your data seriously. Our team follows industry best practices and HIPAA compliance standards to protect your sensitive medical and personal information.

Whether it’s stored electronically or on paper, your information is handled with care and accessed only by trained team members who need it to serve you.

4. Sharing of Information

We may share your information with:

  • Insurance providers (for billing purposes)

  • Healthcare providers (when coordinating care or prescriptions)

  • Shipping services (to deliver equipment to your home or hospital)

  • Government or legal authorities if required by law

In every case, we limit the sharing of your data to what is absolutely necessary to serve you properly.

5. Your Rights

You have the right to:

  • Request access to your personal information

  • Correct or update inaccurate details

  • Request deletion of your information (as long as it doesn't conflict with legal or medical regulations)

  • Ask how your data is used or stored

To request any of the above, just call or email us—we’re happy to help.

6. Cookies & Website Tools

Our website may use cookies or similar tracking tools to help us understand how visitors use the site. This data is anonymous and helps us make improvements. You can disable cookies in your browser settings if you prefer.

7. Third-Party Links

Occasionally, we may link to outside resources or partner websites. We are not responsible for the privacy practices or content of those external sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on this page. Please check back occasionally for changes.

9. Contact Us

Have questions about your privacy or how we use your data? Let’s talk.

📍 Star Valley Medical Supply
32 E 4th Ave, Afton, WY 83110
📞 307-885-0005
✉️ svmedicalsupply@gmail.com